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ZingCuba - Get help about subjects that might be not clear

Frequently Asked Questions

How much does it cost?

The costs of recharging a Cubacel phone are as follows:

Amount Cost
10 CUC $11.75 USD
15 CUC $17.63 USD
20 CUC $23.50 USD
25 CUC $29.38 USD
30 CUC $35.25 USD
35 CUC $41.13 USD
40 CUC $47.00 USD
45 CUC $52.88 USD
50 CUC $58.75 USD

There are absolutely no transaction fees! During a Cubacel double-up promotion the phone will receive a bonus according to the CUC amount sent.

Where is my activation email?

If you haven't received your ZingCuba activation email, please check your Spam or Junk email folders. If you still can't find the email, please email us at support@zingcuba.com from the email address you used to register with us, and we will activate your account for you.

Why was my payment not accepted?

The most common issue is that your bank is not allowing us to process the payment. In this case, please contact your bank or try using another credit card.

What if the topup fails?

It sometimes may happen that your recharge fails. If it happens your credit card will not be charged. The reasons could be that you are attempting to recharge a phone number which cannot accept recharges, or that you simply entered a wrong number or possibly that Cubacel was overloaded at that particular moment. Check that the phone number is correct and try again. Remember you will only be charged for a successful recharge.

How can I change or remove my default credit card?

You can remove your default credit card on Payment page after log in. You can also change your default credit card the next time you do a topup or next time you do a payment, by entering a new card information and selecting "Remember this card as my default payment card".

Can I change my email address?

Yes, you can change your email address. Go to Profile page and enter your new email address. When you click "Save" we will send an email to your new email address asking for confirmation that you wish to make this change. Only when you confirm the change, will your email address be changed.

How do I reset my password?

To reset your password click "Login" option at the top of the page, type your email in the appropiate field, then click "Recover my Password" just below the login button. We will send instructions for resetting your password to this email address.

Where is my recover password email?

If the email isn't in your inbox, please look in your Spam or Junk email folders. It could also be your Internet service provider blocking emails coming through from us. You will need to contact them directly to resolve this issue.

Unfortunately we don't have the facilities to reset your password due to our privacy and security policy. This must be done via your email address.

What can I do if I recharge the wrong number?

Unfortunately we are unable to refund mistakes as all transactions are final. When a sale has gone through the credit can be used immediately. Because of this we cannot refund or remove credit sent to a wrong number. Please always check the number you are sending to.